Client was supported in full with their initial Attendance Allowance enquiry. H&W advised. A detailed email sent including Energy efficiency advice and PSR information for their reference. Further advised the client about Energy bills rebate and was confirmed that the client has already received a Council Tax rebate.
Carbon monoxide (CO) awareness shared – client does not have a CO alarm at home. Advisor completed the SGN referral form for a free CO alarm. Client confirmed that the CO alarm was received during a follow up call a week later. Advised the client a Safe & Well visit can be arranged if required.
Client was assisted with PSR registration. Advisor has received permission to communicate with SW and PW regarding client’s arrears and social tariff application. These are actioned and communicated with the Debt Advisers.
Client thanked the advisor for the follow up call and the comprehensive advice shared.